Daily Devotional, Nov 21, 2023 Customer Care
"Behold, I stand at the door and knock. If anyone hears my voice and opens the door, I will come in to him and eat with him, and he with me." Revelation 3:20
One of the foremost Christian virtues you must possess as a customer care professional is patience. You have to be willing to wait for inquiries and complaints to end, you have to be patient to respond to each of them, and be humble enough to apologize.
A local industry professional said that for customer relationship to flourish, the customer representative has to listen to the concern no matter how small or big, because in the eyes of the client, his concern is of utmost importance.
Our Lord Jesus Christ sees our day-to-day issues the same way. When we come to Him to say our worries and fears, we can rest assure that there is no problem too big for Him to handle. The book of Zephaniah states:
"The Lord your God is in your midst, a mighty one who will save; he will rejoice over you with gladness; he will quiet you by his love; he will exult over you with loud singing." Zephaniah 3:17
When we come to him for guidance on a life changing decision or even day-to-day life we can be certain that He will listen and light our path. James, the brother of Jesus assures that when we ask in faith, the Lord will guide us:
"If any of you lacks wisdom, you should ask God, who gives generously to all without finding fault, and it will be given to you." James 1:5
More importantly, there is no sin that is too big for His mercy. In the scriptures, as long as we ask for forgiveness, repent, and start abiding in Him, He has assured us that He will forget about our sins, cover them, and give us a brand new start. This is aptly stated in the Book of the Prophet Ezekiel:
"And I will give you a new heart, and a new spirit I will put within you. And I will remove the heart of stone from your flesh and give you a heart of flesh." Ezekiel 36:26
Once we have developed an intimate relationship with the Lord, we get to rest in the knowledge that He longs to hears from us. That whatever trivial thing we may have in mind, or little event we are getting anxious of, he could handle it. Likewise, He appreciates it when we come to Him to thank Him for any of the many blessings He has showered upon us. The book of Isaiah captures this thought:
"Therefore the LORD waits to be gracious to you, and therefore he exalts himself to show mercy to you. For the LORD is a God of justice; blessed are all those who wait for him." Isaiah 30:18
So how do we get to talk to the Lord and “hear” His voice? Well, it is when:
1. We have fully accepted Him as our personal Lord and Savior
2. Surrendered our life to Him
3. Asked for His forgiveness and repent. Abide by Him. Intentionally spend time to pray to Him and study His words.
We will hear His voice when we seek Him daily, and prioritize our relationship with Him above everything. When He is the center of our life not just on Sundays, but every day, we get to live in His midst. The Gospel of John quoted our Lord and savior saying:
"My sheep hear my voice, and I know them, and they follow me. I give them eternal life, and they will never perish, and no one will snatch them out of my hand." John 10:27-28
Having the spiritual discipline to put God above else, will give us the tranquility that only our Creator can give. No, it is not a life without problems, but it is a life where you are at peace amidst the chaos of your daily existence. You manage to remain calm because you know someone will fight battles for you; that everything happens for your own good; that your life is lived in purpose and service to others; and that you will always be safe in His hands.
Thank you for reading through our devotional today. I invite you to ponder on Colossians 1:19-14 and Psalm 73:23-26 to dig deeper on today’s topic.
Reflection Question: Do you think the Lord hears you? Can you in turn hear His voice too?
Conversation with the Lord: Heavenly Father we praise and thank you for your wonderful blessings. Allow me to nurture an intimate relationship with you as I endeavor to intentionally put You and Your will at the center of my life. Amen.